Checking references

Watch Lindsay Heller, PsyD's video on Checking references...
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Checking references

The first step in checking a reference is to call the reference and ask them some questions. If you can ahead of time, make sure you have those questions written out so you're not caught in the moment wondering what to ask. But ask some questions. If they gush about her and they love her, then that's a really good sign. If they're a little tight-lipped, then pay attention to that. Most importantly, I would definitely trust your gut. So when you're on the phone with the other mom and you're asking her different questions and she's giving you some information about that nanny, you can ask other questions like, is there anybody else who may have been able to observe this nanny at a birthday party? Or a neighbor who may also know her? And ask for that secondary reference. That can be helpful. Also you may want to make some intentional errors about her resume to see if they get caught by this person who's supposed to be an authentic reference. That's important. Additionally, you might want to get the address of this person, the house that they used to work at, just to verify that it's an actual place.

Watch Lindsay Heller, PsyD's video on Checking references...


Expert Bio

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Lindsay Heller, PsyD

Psychologist, The Nanny Doctor

Lindsay, known as The Nanny Doctor, has been working with families and their nannies for more than a decade. In addition to being a licensed clinical psychologist, Lindsay was a well-respected nanny for over 10 years in both the Los Angeles and San Francisco areas. Now, through her nanny consulting services, Lindsay works in conjunction with families and their agencies to provide a unique specialized service to help each family in finding the best possible match for their family. She aids, not only in the interview and hiring process, but also with the important transition of introducing a new person into the household. She stands firmly beside each of her clients throughout their journey and custom tailors a plan of action for each individual family. No nanny issue is too big or small! Her team is excited to be working with her and are happy to offer every family they work with a complimentary hour of her services!


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