Communicating with ER Staff

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Communicating with ER Staff

Having good communication with families is key to successful medical care – there is no doubt about it. In fact, we have many campaigns at the Children’s Hospital Los Angeles that deal with this exact issue. How to communicate effectively? How to verify that a parent understands what’s happening to their child? But more importantly is the fact that this is a relationship and a parent has to understand that we’re all on the same side. We all just want that child to get better and to get better with good professional medical care. So a parent should really understand that they can ask questions – they can ask questions of the physician, the nurse, the tech, the registration personnel. And if something is unclear, ask the questions or ask to speak to the appropriate person who the parent thinks may be able to answer the question effectively. And alternatively, the physician and the medical personnel have an obligation – I can’t expect you, as a parent, to know what to ask, I have to give you the appropriate information so that we can have a dialogue – it’s not me talking to you, it’s us talking together for the benefit of the child.
ALL PARENTS, Health and Wellness

View Alan Nager, MD, MHA's video on Communicating with ER Staff...


Expert Bio

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Alan Nager, MD, MHA

Pediatrician, Emergency Medicine, Children’s Hospital Los Angeles

Dr. Alan Nager is Head of the Division of Emergency and Transport Medicine at Children’s Hospital Los Angeles. He is an Associate Professor of Pediatrics at the Keck School of Medicine at the University of Southern California. Dr. Nager received his undergraduate degree in Public Heath and Child Psychology, his graduate degree in Healthcare Administration, his medical degree from the University of Minnesota Medical School and his training in Pediatric Emergency Medicine at the Children’s Hospital of Pittsburgh.  He has lectured extensively on a variety of emergency medicine topics, appeared numerous times in the media, and published extensively on topics such as dehydration, trauma, mental health, disaster preparedness, etc. He has also authored a children’s book entitled, Angels in Action: One Day in the Emergency Department.

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