Having good communication with families is key to successful medical care – there is no doubt about it. In fact, we have many campaigns at the Children’s Hospital Los Angeles that deal with this exact issue. How to communicate effectively? How to verify that a parent understands what’s happening to their child? But more importantly is the fact that this is a relationship and a parent has to understand that we’re all on the same side. We all just want that child to get better and to get better with good professional medical care. So a parent should really understand that they can ask questions – they can ask questions of the physician, the nurse, the tech, the registration personnel. And if something is unclear, ask the questions or ask to speak to the appropriate person who the parent thinks may be able to answer the question effectively. And alternatively, the physician and the medical personnel have an obligation – I can’t expect you, as a parent, to know what to ask, I have to give you the appropriate information so that we can have a dialogue – it’s not me talking to you, it’s us talking together for the benefit of the child.