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Benefits Of Using VoIP Phone Services When Calling 911

VoIP Phone Services

From telegrams to telephones, the latest innovation on the phone is the Voice over Internet Protocol (VoIP) system. It has been far-reaching and significant in the industry that it’s being used in, including almost all corporations now because of the advantages it offers. Not only is it very useful for corporations, but VoIP service is also used for emergencies, which can be useful for families as well. Here are some benefits of using VoIP phone services when calling 911:

1. Portability

One of the benefits of VoIP phone services is its portability. When you have the traditional landline, you may have connectivity problems and location restrictions when calling. With VoIP, the quality of your phone call will be better and sound better since it’s being transmitted over the internet as compared to traditional phone lines. There is also no additional cost for the good quality VoIP phones provide.

When you use VoIP phones, you will have perfect connectivity quality when you call 911 from anywhere in the world. For example, you are in a different country, and you need to call 911 to help your family. You’ll be connected to 911 immediately without additional costs, and with better connectivity. You can even have emergency access from a cellphone.

2. Location Records

When calling from a VoIP phone, your home address will also be tied to your VoIP phone. So, when you call 911 with your VoIP phone and are not able to give your address, the operator can still trace your location to send police, firemen, or an ambulance.

You can also directly update your information with your VoIP provider if the need arises. Some VoIP providers also allow you to add multiple emergency addresses in the virtual help desk. This includes your home address, office address, and vacation home address. The provider allows this so that if you are not able to give your address, they can still track you down and send help in case of an emergency. You can have home security with 911 when you have a VoIP phone.

3. Cloud-Based Call And Phone Records

In case of natural disasters or anything that could cause your phone to get broken, you can still pull up your phone records from the VoIP provider since everything is cloud-based. All VoIP phones are connected to the internet, and your data is also stored in the internet. So, in case of emergencies, you don’t need to worry about losing your data. When calling 911, you yourself will have a record of the phone call you made. You can pull this up if the need arises.

4. Flexibility

Once you have a VoIP phone service provider, you will be given a converter that will allow regular phones to use VoIP phone services. Your phone number will be programmed in the converter.

By doing this, you’ll be able to take your phone converter and phone number anywhere you travel to as long as you have access to an internet connection. Your phone number will be based on your converter and not your office or home. Some VoIP phone providers also allow you to have a single phone number with different area codes for a certain fee. So, this means that you can also call 911 anywhere in the world using any kind of phone.

5. Access To Enhanced 911 (E911)

With VoIP, you will be given access to Enhanced 911 or E911. With this feature, when you call 911, the following will be transmitted to your 911 operator immediately: a callback number and the caller’s registered locations (office address, vacation home address, and home address). In case you are not able to say your complete address in an emergency situation, you don’t have to worry about it. Moreover, if the operator needs more information, they will have a callback number that they can use as well.

6. Routing To Emergency Centers

When calling from a VoIP phone service, your 911 call will automatically be forwarded to a third-party service provider that manually routes your call to an emergency response center. However, with traditional phones, your 911 call is automatically sent to the nearest emergency response center.


Not only are VoIP phones for corporations, you can also install VoIP phones in your own homes. Now, you can see the advantages and benefits of having VoIP phones for emergencies as well. With the home security you get, as well as the automatic information that gets sent to operators, having a VoIP phone for emergencies is totally worth having. After reading this article, you might be convinced to convert your phones into VoIP phones.